Cancellation Policy

Last updated: 5 May 2026

You can cancel your Dial Kite subscription anytime. There is no fee to cancel your plan. (Cancelling a dedicated DID add-on incurs a one-time ₹999 + GST fee and releases the number immediately — see section 2.) This policy explains how cancellation works.

1. How to cancel

You can cancel in any of these ways:

Self-serve (fastest): sign in to your dashboard, go to Settings → Billing → Cancel Subscription.
Email: send a cancellation request from your registered email to hello@dialkite.com with subject “Cancel Subscription” and your account email in the body.

2. When cancellation takes effect

Cancellations take effect at the end of your current billing cycle. You retain full access to the Service until that date.

Example: if your current billing cycle ends on the 15th, you keep full access until then. Plans don’t auto-renew, so you are never charged for the next cycle unless you choose to renew.
Add-on minute packs purchased during the current cycle expire with the cycle end date. They are not extended past cancellation.
Cancelling a dedicated DID (optional paid add-on) incurs a one-time ₹999 + GST fee and releases the number immediately — inbound calling and its use as your caller ID stop at once, with no refund of the current cycle. We cannot guarantee the same number if you add one again later. Shared DIDs are included free and have no cancellation fee.

3. Refunds on cancellation

Cancellation does not entitle you to a refund of the current month or unused minutes. See our Refund Policy for the limited circumstances in which refunds may be issued.

4. After your subscription ends

When your subscription ends:

Account access: you can sign in and view past campaigns, transcripts, and analytics in read-only mode for 90 days.
No new calls: outbound calling is disabled. Active campaigns are paused.
Data retention: per our Privacy Policy, account data is kept for 12 months after closure (billing records: 7 years per Indian tax law). After that it is permanently deleted, except where retention is required by law.
Reactivation: within 90 days, you can reactivate from your dashboard with all data intact. After 90 days, reactivation may require a fresh signup.

5. Data export

Before cancelling, you can export your leads, call logs, transcripts, and analytics from the dashboard. We recommend exporting all data you wish to retain before your billing cycle ends.

6. Cancellation by Dial Kite

We may cancel or suspend your account immediately, without refund, under the conditions described in our Terms of Service and Acceptable Use Policy. In such cases we will notify you by email with the reason and your right to appeal.

7. Pause vs cancel

If you need a temporary break rather than full cancellation, contact us at hello@dialkite.com. We may be able to pause your subscription for up to 60 days, preserving your settings and any dedicated DID you hold.

8. Contact

Cancellation queries: hello@dialkite.com