Dial Kite

Refund Policy

Last updated: 5 May 2026

This Refund Policy applies to all subscription plans and add-on minute packs purchased on Dial Kite. By making a purchase, you agree to this policy.

1. No refunds for used services

Dial Kite is a metered SaaS platform. Once a calling minute, plan period, or add-on pack has been activated, the service has been rendered and is non-refundable. This includes:

  • Minutes already consumed
  • Partial months of an active subscription
  • Platform fees once your account is active
  • Add-on minute packs once they are credited to your account
  • DID rental fees once the number is allocated to you

2. Cancellation and the current billing cycle

You may cancel your subscription anytime from your dashboard. On cancellation:

  • Your plan remains active until the end of the current billing cycle you have already paid for.
  • You retain full access to features and remaining minutes until the cycle ends.
  • You are not charged for the next billing cycle.
  • No partial-month refund is issued.

3. Discretionary refunds

We may, at our sole discretion, issue a refund in the following limited circumstances:

  • Duplicate payment: if you were charged twice for the same plan due to a payment-gateway error, the duplicate amount will be refunded within 7-10 business days.
  • Service unavailability: if a verified Dial Kite outage prevented you from using the Service for more than 48 continuous hours in a billing cycle, we may issue service credits or a pro-rata refund equal to the affected period.
  • Fraudulent charge: if your card was used without authorisation, contact us immediately and your bank/card issuer.

4. Refunds are not issued for

  • Change of mind after activation
  • Failure to use minutes within the billing cycle
  • Account suspension or termination due to violation of our Terms or Acceptable Use Policy
  • Carrier-level call quality issues outside our control
  • Third-party outages (Sarvam, Google, LiveKit, Vobiz, ISP, etc.)
  • Force majeure events
  • Regulatory or government-mandated service interruptions

5. How to request a refund

For duplicate payments or other eligible cases above, email contact@asldigitalsolutions.in within 7 days of the charge with:

  • Your registered email address
  • Razorpay payment ID or bank transaction reference
  • Reason for the refund request

We acknowledge refund requests within 24 hours and resolve them within 7 business days. Approved refunds are processed back to the original payment method via Razorpay; the bank may take 5-10 additional business days to credit your account.

6. Chargebacks

Filing a chargeback with your card issuer or bank without first contacting us at contact@asldigitalsolutions.in will result in immediate suspension of your account. We will dispute chargebacks for services already rendered with payment evidence and usage logs.

7. Contact

Refund queries: contact@asldigitalsolutions.in